Q. What is perpetual enrollment?
Perpetual enrollment differs from traditional swim lessons that are usually booked and paid for in weekly sessions. At Fish Factory, you pay monthly for the classes that your child takes. Upon registration, you’ll select a class day and time that work best for your schedule. Your child will remain in that class day and time until you change their schedule or withdraw them.
Q. What are the benefits of year-round swim lessons? Isn’t it enough for my child to swim in the summer?
We advocate year-round lessons at Fish Factory Swim School to promote skill acquisition and maintenance. Summer lessons are wonderful, but most kids will regress in their skill level and water confidence if they only take lessons for a few weeks out of each year. Swimming is a life-saving skill, and it’s also great exercise. Children who get year-round swimming lessons become water confident more quickly and retain their swimming skills longer.
Q. What makes lessons at Fish Factory different?
Lessons at Fish Factory Swim School are unique for four main reasons.
Q. How long should my child stay in lessons?
Every child is different, and we cannot recommend a specific time frame. American Red Cross, the American Coaches Association and United States Swim School Association all concur that the capacity to swim 300 yards continuously dramatically lowers the possibility of drowning. Kids in our Strength & Endurance class will hit this 300-yard milestone. Kids who can swim technically correct also retain those skills into adulthood, where they can use swimming as a means to stay fit throughout their lifetime.
Q. My child has special needs, is there a class for them at Fish Factory?
Absolutely. Swimming is an equal opportunity sport. All kids can grow and thrive in their skills in the water and swimming usually complements activities like occupational or physical therapy. Your child’s specific needs will determine whether we recommend group or private lessons for them. Please contact us for more information.
Q. Do you offer sibling discounts?
Yes! We offer a $5 discount on monthly tuition for siblings of currently enrolled students. In addition to this, we also offer multi-class discounts and do not charge registration fees for siblings of enrolled students.
Q. Is it safe to swim in the winter?
There are several reasons why winter swimming is not only safe but also very beneficial:
Bottom-line…there is no need to stop swimming because it is cold OUTSIDE. Inside we keep our pool and building clean and warm, creating a comfortable environment for new swimmers. Keep up the physical activity, dry off thoroughly after class, dress warm when you leave, and continue on the path of becoming a confident and safe swimmer!
Q. What if I join mid-month?
Life doesn’t always line up neatly. We’ll prorate your first payment according to how many classes your child will attend that month based off your registration date.
Q. What is your make-up policy?
Make-up lessons are offered Friday afternoons from 5pm to 7pm. These lessons are offered on a first-come first-served basis, and you must register for them by phone or in person at the front desk. Spaces are limited. Each student has the option to do a Friday make-up lesson ONLY ONCE PER MONTH, regardless of the number of classes missed.
In the event that more than four lessons are missed during a session due to extenuating circumstances, Fish Factory Swim School will review each situation on an individual basis, as long as advance notice has been provided.
For a medical emergency (surgery or cast), we will offer an 'in-house' credit on your account that you can use when you are ready to return. Unfortunately, we cannot hold your spot in your class, so we will have to drop your swimmer from classes.
Q. How do I change my class day or time?
We understand that schedules can change, but in order to maintain our 3 to 1 student to teacher ratio all class changes must be made before the first of the month. These changes must be made in person at Fish Factory or over the phone. Schedule changes made on or after the 1st will result in a $25 change fee per student per class. This does not apply to a change initiated by a Fish Factory Swim School staff member.
Q. How do I withdraw?
A withdrawal form MUST be completed and submitted to Fish Factory Swim School on or before the 15th of the month before you wish to withdraw (i.e. December 15th to withdraw starting January 1). Withdrawal forms will be available at the front desk of Fish Factory Swim School. WRITTEN WITHDRAWAL NOTICE MUST BE SUBMITTED, NO VERBAL WITHDRAWALS ARE ACCEPTED. Should you withdraw without written notice, you will be charged an early withdrawal fee of $50 per swimmer.
Q. What should we bring?
Your child will need a snug swimsuit, goggles and a towel. We recommend swim caps for swimmers with long hair who are learning bilateral breathing. We don’t allow swim shirts or scuba masks/goggles as they hinder progression. Upon registration, you’ll receive an email with detailed instructions about what to bring on your first day.
Q. Will my child always have the same teacher?
While we do our best to accommodate teacher requests, we also think it’s valuable for kids to be able to swim comfortable with different teachers.
Q. What if my child cries?
Whether your child is apprehensive about their first lesson or has had a bad experience with the pool before, we will be patient and empathetic to their feelings. Swimming lessons can be trying for both parent and child. It is never easy to see your child upset, however, we have been teaching swimming for a LONG time. There’s nothing we haven’t seen or experienced when it comes to kids in the pool. The best thing you can do as a parent is let our skilled instructors work with your child and be there with a big hug and lots of praise when your child is finished. We work to establish a safe, trusting relationship with each new swimmer we encounter, and we are very successful. The level of trust you extend to our teachers will allow your child to experience that same trust.
Q. What does ‘double-diapered’ mean?
All children under the age of 3 need to be double-diapered to prevent accidents in the pool. This means that children will wear a disposable swim diaper covered by a reusable swim diaper. Reusable swim diapers have snug fitting elastic on the waist and legs, which aids in containment. These diapers can be purchased at places like Baby R Us, Amazon.com and Target. We also carry reusable diapers in our swim shop.
Q. Can I sit on the deck and watch my child?
We ask that parents stay in the observation area during lessons for several reasons. Our deck is narrow and our deck managers need to be able to move around the pool area freely during lessons for safety reasons. Children also engage in their lessons more readily if they aren’t distracted by their parents on the pool deck. If your child is nervous about their lesson, we ask you to be patient and let us work our magic. It can take time to develop a trusting bond between teacher and student, but we’ve never met a kid we couldn’t win over.